Third Party Service Providers
**Last Updated: August 27, 2025 **
It's important to us that we keep your information safe and secure. In order to help Dojo Tutoring (“Dojo Tutoring ”) provide, maintain, protect and improve our services (the “Dojo Tutoring Services”), Dojo Tutoring shares information with a few other partners, vendors and trusted organizations (“Service Providers”) to process it on our behalf in accordance with our instructions, Privacy Policy and any other appropriate confidentiality, security or other requirements. These Service Providers will only have access to the information they need to provide the Dojo Tutoring Services.
You can find information on these Service Providers we work with below, including what data we share with them, or they provide to us, the service they provide for Dojo Tutoring and links to their respective privacy policies or other documents that govern how they handle the information they process on our behalf.
Like any other organization, we also use “IT” business services or internal tools such as Gmail, Google Drive, and Slack to operate our organization (“Internal Tools”). These Internal Tool services may incidentally contain personal information (e.g., email address or contact handle) and we apply the Service Provider restrictions described above and have included these in a separate chart below.
There are a few Service Providers that we also utilize in providing (or in connection with) the Dojo Tutoring corporate website (“Dojo Tutoring Website), but which are not utilized in logged-in areas in the Dojo Tutoring Services, we have listed those Service Providers below the chart for the Dojo Tutoring Services.
This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please get in touch here.
Technical Service Providers
Cloud Infrastructure and Database Services
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Algolia | This service helps match tutors and parents. | In order for parents and tutors to be accurately matched, ClassDojo Tutor applicants share their first name, last name, state they live in, subjects they teach, subjects they are licensed to teach, availability and platform activity data (cancellation rate, attendance rate, etc.). | Entity Location: United States Data Storage Location: United States | Yes | | Amazon Web Services (AWS) | Amazon Web Services (AWS) provides Dojo Tutor with servers, databases, analytics, network infrastructure and email services. | All user personal information and uploaded content, device ID, request data, and all logs are stored on AWS. Passwords are stored as one-way hashes. All personal information is encrypted at rest. | Entity Location: United States Data Storage Location: United States | Yes |
Communication and Event Related Service Providers
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Blueshift | Sending automated and manual emails to tutors and parents like class reminders or requests for reviews. In addition, we utilize to send emails on behalf of users (e.g. parents and tutors). | Email addresses and other associated user-level data (e.g., Name) for tutor and parent users (not learners) as well as the content of the email. | Entity Location: United States Data Storage Location: United States | Yes | | Calendly | Through Calendly, applicants and tutors can schedule group or 1:1 meetings for their training, meet-ups and feedback sessions. | To schedule a meeting through Calendly, the applicant or tutor needs to share with Calendly their name and email address. Also, as an optional field, they can share their phone number to receive SMS reminders before the meeting time. | Entity Location: United States Data Storage Location: United States | Yes | | SendGrid | Sending automated and manual emails to tutors and parents like tutoring reminders or requests for reviews. In addition, we utilize to send emails on behalf of users (e.g. parents and tutors). | Email addresses and other associated user-level data (e.g., Name) for tutor and parent users (not learners) as well as the content of the email. | Entity Location: United States Data Storage Location: United States | Yes | | Twilio | Send automated and manual SMS and Text-based reminders for Dojo Tutor sessions to parents and tutors. In addition, if a parent has opted in, marketing SMS and texts may be sent (e.g. such as reminding a parent to purchase more tutoring sessions). | Dojo Tutor shares parents’ and tutors’ names, phone numbers, and the content of SMS messages with Twilio. | Entity Location: United States Data Storage Location: United States | Yes | | Typeform | We use Typeform to receive and process all tutor applications, and to collect parent information for specific product experiments. We also use Typeform occasionally to send out surveys to parents and tutors to gather feedback that can be used to improve our product. We do not send out surveys directly to learners. | When we use Typeform for Tutor applications, Typerform may collect on our behalf: first name and last name, email address, phone number, number of hours a week in which they are available to teach, previous experience teaching, previous experience using technological resources, and any other relevant information that can inform us on their qualification to teach with us. For surveys, depending on the nature of the survey, we (through Typeform) might collect emails, phone numbers, names and other information that the parent or tutor is willing to provide. We do not collect this information from learners. When we use Typeform for product experiments for parents, Typeform may collect on our behalf: the parent’s first name and last name, email address, phone number, first name of the child they want to enroll in tutoring, date and time of the tutoring session they want to book, and credit card details using a Stripe integration as explained above. When linking a user to a Typeform url from the website, Dojo Tutor may include a unique identifier associated with the user in the url query parameters so as to match the Typeform campaigns with the user. Typeform itself also collects and stores all the responses to Typeform surveys which are then passed to our own servers. | Entity Location: Barcelona, Spain Data Storage Location: United States | Yes |
AI Services
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | AssemblyAI and Anthropic integration* *Data use is governed by custom contractual clause | We use AssemblyAI to create text-only transcriptions of tutoring sessions recorded over Zoom. Separately, AssemblyAI integrates with a large language model (“LLM”) subprocessor, Anthropic, and at Dojo Tutor’s instructions and directions generates certain artificial intelligence (“AI”) insights based on these text only transcripts as set forth here. (“AI Output”). Dojo Tutor uses the AI Output generated from the transcripts to provide and improve our service, perform internal analysis on our product offerings, and keep our platform safe as further set forth here. | Dojo Tutor shares with AssemblyAI audio only recordings from tutoring sessions that occur on Zoom (no videos are sent). These audio only recordings are retained only transiently and will be deleted immediately once Assembly has produced the transcripts. AssemblyAI in turn (at Dojo Tutor’s specific direction and instruction) shares these text only transcripts with the LLM (Anthropic) to perform certain AI related tasks as set forth here. No audio or video of any tutoring session is sent to Anthropic. In addition, a pseudonymized transaction ID created by Assembly AI is sent by Assembly AI to Anthropic in order to link the text transcript to the AI Output. No direct identifiers of any user are sent to the LLM (Anthropic) – except to the extent the identifiers are included within the text of the tutor transcript. This information is retained by Assembly and Anthropic as set forth here. | Entity Location: United States Data Storage Location: United States | Yes | | Decagon *Data use is governed by custom contractual clause | Provide customer support tools to parents – the use of an AI-enhanced chatbot as well as AI-enhanced support tickets sent through email and/or SMS. Decagon integrates with a large language model (“LLM”) subprocessor, OpenAI, and at Dojo Tutor’s instructions and directions generates certain artificial intelligence (“AI”) insights or outputs based on these user-provided customer support interactions as set forth here. (“AI Output”). *Data use is additionally governed by a Zero Data Retention contract between Decagon and OpenAI for the Dojo Tutor provided AI-tools. Please see here for more details. | Information that parents (and other Dojo Tutor adult users) provide through either the chatbot or help center channel (e.g. email or SMS) such as contact name of user requesting support, email, time, problem description, conversation transcript, subscription subject, subscription grade level, tutor name, class schedule, subscription payment status (no credit card or payment information), and any other content typed into the “chatbot” or email or text by the user (which may contain video or audio if contained in attachments uploaded by the user); internal Dojo Tutor support documentation (no user PII); certain limited user account information (e.g. name, email, scheduled classes) provided by Dojo Tutor if not already provided by the user directly. | Entity Location: United States Data Storage Location: United States | Yes | | OpenAI | Providing AI tools for teachers and parents as well as ClassDojo internal-only tools – ClassDojo integrates with OpenAI’s LLM, and at ClassDojo’s instructions and direction, OpenAI generates certain AI responses (“AI Output”). ClassDojo uses the AI Output generated to provide and improve (as allowed by law) our service, perform internal analysis on our product offerings, and keep our platform safe as further set forth here. *Data use is additionally governed by a Zero Data Retention contract between ClassDojo and OpenAI for the ClassDojo provided AI-tools. Please see here for more details. | AI Classroom Tools: Text-only content or “inputs” that may contain student personal information provided by teachers (e.g. text for ClassStory posts), as further detailed here along with ClassDojo provided instructions or “prompts” (which will not contain any user information). AI Productivity Tools (internal ClassDojo Tools as well as School Productivity tools): Users of AI Productivity Tools (when used in connection with school use) may choose to provide inputs that may contain student personal information and may also contain photos or videos (e.g. a photo of a classlist of students) and will not be just text-based. No direct identifiers of any user are sent to OpenAI – except to the extent the identifiers are included within the text of the input provided by the teacher. Both the input and prompts are sent to OpenAI by ClassDojo. OpenAI provides back to ClassDojo the AI Outputs which consist of text suggestions (and may contain student personal information) as further detailed here. The AI Outputs are reviewed by teachers before being shared with the intended audience. This information is retained by OpenAI. | Entity Location: United States Data Storage Location: United States | Yes |
Data Services
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Zapier | Automates workflows by connecting apps and moving data between them. Used for Dojo Tutor integrations to reduce manual data entry. | Tutor and parent information depending on app connections (e.g., names, emails, scheduling data, support ticket data). Also retains metadata such as IP addresses and Zap history | Entity Location: United States Data Storage Location: United States | Yes | | Close.io (CRM) | Customer Relationship Management system used to manage tutor and parent communications, track sales pipelines, and organize leads. | Names, emails, phone numbers, communication history (calls, emails), and CRM activity logs. | Entity Location: United States Data Storage Location: United States | Yes |
Monitoring & Analytics
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Facebook Ads (Pixel, Custom Audiences) | Analytics and retargeting for the Dojo Tutor Website (and in areas of the Dojo Tutor Service for parents when completing payment (never logged in areas for learners or children)) when users come from a Facebook link, and when they load the Dojo Tutor Website page as a logged in Dojo Tutor parent or teacher user (to be able to omit these users from any Facebook campaigns). | Anonymous site usage data and ad conversion events. For Custom Audiences we send hashed emails of parents and teachers. | Entity Location: United States Data Storage Location: United States | Yes | | Google Ads | Analytics, conversion tracking, and optimization for the Dojo Tutor Website (and in areas of the Dojo Tutor Service for parents when completing payment (never logged in areas for learners or children)) when users come from a Google link, and when they load the Dojo Tutor Website page as a logged in Dojo Tutor parent or teacher user (to be able to omit these users from any Google ads campaigns). | Anonymous site usage data and ads targeting, conversion tracking, and optimization. | Entity Location: United States Data Storage Location: Global | Yes |
Payment and Billing
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Remote | We use Remote to facilitate tutors signing consulting agreements with Dojo Tutor as independent contractors, paying tutors twice a month, and supporting tutors in creating their tax filings. | Dojo Tutor shares with Remote the tutors’ personal email and country of residence so Remote can send tutors an invitation to create their accounts. Also, for payment purposes, we share with Remote the total amount that we’ll pay them every two weeks based on the classes taught and subscribers converted each payable period. To create their personal accounts in Remote, tutors share with Remote their legal name, home address, date of birth and phone number. The legal name, home address, and personal email are used in the creation of the consulting agreement. Also, tutors give additional information for payment purposes: account ownership type (personal/business), account holder name, bank name, account number, ACH routing number, account type (checking/savings), and the BIC/SWIFT. Finally, tutors share personal information of an emergency contact of their preference, including their full name, email and phone number. Dojo Tutor can access all the tutors’ information stored in Remote except from their banking info. That includes their legal name, home address, date of birth, phone number, and emergency contact’s full name, email address and phone number. | Entity Location: United States Data Storage Location: United States | Yes | | Stripe | Payment transaction process for parent’s subscriptions and tutor’s payments. | Stripe shares a Transaction ID, email, phone number, geolocalization, name and last 4 digits of the subscriber’s credit card with Dojo Tutor to acknowledge an active subscription as well as the payment status (paid or canceled). We use that information to process the transaction, for financial reporting, and for customer support (e.g. searching for a subscription). We do not receive complete credit card or other financial information from Stripe. | Entity Location: United States Data Storage Location: United States | Yes |
Other Technology Service Providers
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Checkr | We use Checkr to perform background checks to all of the tutors we onboard to our platform (with the consent of the tutor). Background checks are necessary to ensure that our learners will be safe around any tutor in Dojo Tutor. | To perform the background check, applicants share with Checkr their full name, phone number, e-mail address, date of birth, social security number, zip code and electronic signature. Through the Checkr portal, we have access to this personal information (except social security numbers, we can only access the last 4 numbers) and the background check report information. This includes Sex Offender Search (sources include but are not limited to National Sex Offender Public Website and national and state sources), Global Watchlist Search (sources include but are not limited to Office Of Inspector General, European Union Consolidated List, Drug Enforcement Agency Fugitives, Government Sanction Databases, US Terrorist List), National Search (sources include but are not limited to Warrant sources, Department of Corrections sources, Arrest sources, Court sources), and County Searches (sources include but are not limited to County Courthouse records). | Entity Location: United States Data Storage Location: United States | Yes | | Hireflix | We use Hireflix to share the video questions to tutors of our asynchronous interview step in the application process with potential tutor applicants. Also, we use Hireflix to collect video responses from tutor applicants in that same step. | In the interview step of our tutor application process, we share with Hireflix the first name, last name, email and phone number of each applicant. Hirelix additionally captures videos of the tutor applicant. Applicants aren’t requested to submit any other information, we only receive their video responses to the interview questions. Those videos are stored by Hireflix and not stored on Dojo Tutor. | Entity Location: Spain Data Storage Location: Ireland | Yes | | Youtube embedded player | For embedding video content. Videos are included using “Privacy-Enhanced Mode.” (not used in student logged in areas) | Dojo Tutor receives video analytics (e.g., number of views and generalized demographic information). Dojo Tutor uses YouTube’s Privacy Enhanced Mode to limit tracking of viewing behavior and Dojo Tutor is marked for Child-Directed treatment. If the viewer clicks or taps out of the embed video, and is redirected to another website or app, that website or app may track the viewer’s behavior as per that website’s or app’s policies and terms. | Entity Location: United States Data Storage Location: Global | Yes | | Zoom ISV Program* *Parties entered into custom contractual agreements to allow for users under 13 and under which Zoom has also agreed to apply its Education Account Settings to Dojo Tutor’s use of Zoom. This includes treating Dojo Tutor’s use as a Zoom Education Account to apply additional privacy, security and safety features and settings offered to schools. See Zoom’s Children’s Education Privacy Statement here. | Video conferencing software used for live tutoring sessions. | Dojo Tutor shares user registration details needed for the Zoom meetings (e.g. first and last name of parent and learner, email alias of the parent, preferred pronouns, date and time of the tutoring session). From Zoom's API, Dojo Tutor receives metadata on the session (e.g. attendance data and how long participants stayed in the Zoom, start URL, registrant URL and, meeting ID). These recordings are automatically deleted after 14 days by Zoom (unless we are required by law to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms). Within the 14-day period in which Zoom retains tutoring session recordings, Dojo Tutor may retain the recordings for up to an additional 30 days to provide and maintain the service, conduct internal analysis, and keep our platform safe and secure. Zoom may also collect certain device and other data from the learner and tutors as set forth in their Children’s Education Privacy Statement. Dojo Tutor may also indirectly share the subject of the tutoring class and the grade of the learner with Zoom during the creation of a Dojo Tutor session. | Entity Location: United States Data Storage Location: United States | Yes |
Internal Tools (incidental PI)
| Name of Service Provider with Link to Privacy Policy | How Dojo Tutoring Uses the Service Provider | What User Information is Shared | Entity Location (country) and country of Data Storage Location | Core to Dojo Tutoring Products | |:---|:---|:---|:---|:---| | Google Workspace | Utilized for Dojo Tutor internal emails, docs, slides, spreadsheets, etc. | Dojo Tutor stores its own emails and files using Google services. Dojo Tutor may share personal information with Google in the course of utilizing Google services, for example, if a user emails employees for support. | Entity Location: United States Data Storage Location: Global | Yes | | MaestroQA | Automatically pulls tickets from Zendesk to perform quality audits of the customer support we are providing to parents and tutors. | To grade customer tickets and generate historical reports, Maestro stores all information within the Zendesk ticket including the customer’s email address, phone number, first and last name, and the learner’s enrollment information. Maestro is integrated into Zendesk and has access to similar customer information as Zendesk. All graded tickets information are purged after 1 year. | Entity Location: United States Data Storage Location: United States | Yes | | Slack | Internal team communication tool. | Dojo Tutor may incidentally share personal information with Slack, in the course of communications between team members, including engineers and support teams (e.g., debugging an issue for a user). | Entity Location: United States Data Storage Location: United States | Yes | | Zendesk | Organizing and responding to support requests along with Helpdesk integration. | In the course of responding to a support request, Dojo Tutor shares with Zendesk the email address of individuals submitting requests, and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from tutors and parents). Users may also provide information directly to Zendesk in the course of responding to a support request and communicating with a Success Agent. | Entity Location: United States Data Storage Location: United States | Yes |