Third Party Service Providers
It's important to us that we keep your information safe and secure. In order to help ClassDojo provide, maintain, protect and improve our services (the “ClassDojo Services”), ClassDojo shares information with a few other partners, vendors and trusted organizations to process it on our behalf in accordance with our instructions, Privacy Policy and any other appropriate confidentiality, security or other requirements. These companies will only have access to the information they need to provide the ClassDojo Services.
You can find information on these partners and service providers we work with below, including what data we share with them or they provide to us, the service they provide for ClassDojo and links to their respective privacy policies.
There are a few vendors that we also utilize in providing (or in connection with) the ClassDojo corporate website, but which are not utilized in logged-in areas in the ClassDojo Services, we have listed those vendors below the chart for the ClassDojo Services.
This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please get in touch here.
| Provider name (Link to their Privacy Policy) | How ClassDojo uses the provider | What user information is shared or collected by this partner and/or passed back to us from the partner? |
|---|---|---|
| Algolia | This service helps teachers and parents easily search for their school. | Precise location information (not for student users) include latitude and longitude. |
| AWS | Amazon Web Services (AWS) provides ClassDojo with servers, databases, analytics, and network infrastructure | All user personal information and uploaded content, device ID, request data, and all logs are stored on AWS. Passwords are stored as one-way hashes. All personal data is encrypted at rest. |
| Apple Pay | Payment transaction processor for Beyond School subscriptions. | Apple shares a Transaction ID with ClassDojo to acknowledge an active subscription as well as the date the individual signed up for Beyond School and the payment status (paid or cancelled). We do not receive any user credit card or other financial information from Apple. |
| CloudAMQP | Support the messaging infrastructure | User-generated messages and content |
| Coconut.co | Video encoding | User-generated videos |
| DataDog | Monitoring and visualizing our server performance | Server logs and product event logs at a user-level |
| Fabric (Google) | Mobile analytics for releases, usage, and errors on both Android and iOS | Product event logs at a user-level, user device information and usage, device to ClassDojo ID mapping (only in cases where we are solving a bug). |
| Firebase Crashlytics | Mobile analytics, performance reporting, and crash reporting | User-generated messages, mobile logs and device ID to debug errors |
| Google Translate | Messages and story posts are translated from the posted language into another language selected by the user. | User-generated messages and story posts. |
| Google Inc. (G Suite) | Utilized for ClassDojo internal emails, docs, slides, spreadsheets, etc. | ClassDojo stores its own emails and files using Google services. ClassDojo may share personal information with Google in the course of utilizing Google services, for example if a user emails an employee for support. |
| Google Single Sign On (SSO) for students | Student login authentication using their Google credentials | ClassDojo receives authentication token and student email address; ClassDojo does not share personal information back with Google for this service. |
| Google Tag Manager | To easily manage tags on our websites | Site usage and IP addresses |
| SolarWinds - Loggly | Tracking errors on our website | Server and product event logs at a logs at a user-level |
| MongoDB Atlas (previously known as MongoLab and MongoDB) | Securely storing and organizing data | User data, messages, product events. All personal data written is encrypted at rest. |
| Pdfcrowd | Creating PDF files | On user request to download a student report as a PDF, we send information contained in the report (e.g., child's name, class name, teacher name, and the feedback point information) |
| Pubnub | Managing realtime communication data | ClassDojo-assigned user ID and class ID |
| SendGrid | Sending email updates to teachers and parents | Email addresses and other associated user-level data (e.g., Name) for teacher, parent, and school leader users (not students) |
| SurveyMonkey | Sending surveys to teachers, parents, and school leaders | Email addresses and other associated user-level data (e.g., Name) for teacher, parent, and school leader users (not students), as well as any data a user provides when responding tot he survey |
| Sysdig | Monitoring server requests | Server logs |
| Threatstack | Cloud security operations | Server logs |
| Twilio | Text-based invites to ClassDojo | ClassDojo shares parents’ names, phone numbers, and the content of SMS messages with Twilio. |
| Youtube | For embedding video content. Videos are included using "Privacy-Enhanced Mode." (not used in student logged in areas) | ClassDojo receives video analytics (e.g., number of views, and generalized demographic information). ClassDojo uses YouTube's Privacy Enhanced mode to limit tracking of viewing behavior and ClassDojo is marked for Child-Directed treatment. If the viewer clicks or taps out of the embed video, and is redirected to another website or app, that website or app may track the viewer’s behavior as per that website’s or app’s policies and terms. |
| Zendesk | Organizing and responding to support requests | In the course of responding to a support request, ClassDojo shares with Zendesk the email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Zendesk in the course of responding to a support request and communicating with a ClassDojo Success Agent. |
| Slack | Messaging platform for internal ClassDojo communications and notifications | In the course of investigating and resolving bugs and/or support requests, ClassDojo teammates collaborate via Slack instant messaging and may incidentally share the email address of individuals submitting requests and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). |
| Asana | Internal project management platform used to organize ClassDojo's current and future work. | Asana is a work platform where we organize our projects and manage our tasks across teams. We occasionally use it to document and solve bugs reports sent by users as well as data access requests sent by users. |
Third party service providers for ClassDojo's corporate website:
| Provider name (Link to their Privacy Policy) | How ClassDojo uses the provider | What user information is shared or collected by this partner and/or passed back to us from the partner? |
|---|---|---|
| Google Analytics | Analytics on our websites | Site usage and IP addresses. We have requested “IP Anonymization.” We may share information like logged in/logged out state; Google Analytics shares back anonymized user demographic information. For more information, see Google’s FAQ. |
| Greenhouse | Recruiting and prospective employee management | Prospective employee and contractor information, none shared with logged-in users |