ClassDojo

Privacy Policy



TRUSTe Children privacy certification
TRUSTe European Safe Harbor certification

Privacy Policy


Class Twist, Inc. (the "Company," "we," "us," "our"), doing business as ClassDojo, knows that you care about how your personal information is used and shared, and takes your privacy extremely seriously. Please read the following to learn more about our Privacy Policy; by visiting the Company's website at www.classdojo.com or any of Company's other websites, applications, domain names or other linked pages, (collectively the "Website"), or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. By using the Website, you are consenting to have your personal data transferred to and processed in the United States.


Class Twist, Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and Class Twist Inc’s practices have been reviewed by TRUSTe for compliance with its program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program only covers information collected on our site and does not cover information that may be collected through the Company's other websites, applications, domain names, other linked pages, or downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at hello@classdojo.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.


Furthermore, Class Twist, Inc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Class Twist, Inc.adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Class Twist, Inc.’s certification, please visit www.export.gov/safeharbor/.


1. Overview of this Privacy Policy

This Privacy Policy explains how Company collects, uses, and discloses information from its users who access the Website and use our Services, including Company's treatment of personally identifiable information ("Personal Information"). Also, this Privacy Policy covers Company's treatment of any Personal Information that Company's business partners share with Company, or that you provide to the Company through a third party website using a Company application. This policy does not apply to websites or practices of companies that Company does not own or control, or to individuals that Company does not employ or manage.


Please remember that you post any Content (as that term is defined in the Company's Terms of Service, located at www.classdojo.com/terms) on the Website at your own risk. We may allow you to set privacy options that limit access to your pages, but please be aware that no security measures are perfect or impenetrable, or immune from attack, compromise, or human error. Similarly, we cannot control the actions of other users with whom you may choose to share your pages and information. No system is completely secure, and therefore we cannot and do not guarantee that Content you post on the Website will not be viewed by unauthorized persons, and we cannot guarantee that even the most stringent privacy settings or security measures contained on the Website will not be circumvented or compromised. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached and archived pages or if other users have copied or stored your Content. If you are under 13 you must have your parent’s approval prior to posting any Content on the site. This is either obtained through your school administrator, or directly from your parents.


Any improper collection or misuse of Content or other information accessible on the Website is a violation of the Company's Terms of Use and should be reported to hello@classdojo.com.


2. Treatment of Children's Personal Information

If you are under the age of 13, you may only use this service and disclose Personal Information with your parent or guardian's express consent. Company collects limited Personal Information from students under the age of 13 ("Children's Personal Information"), but only after obtaining verifiable parental consent. If you are a student under the age of 13, please do not send any Children's Personal Information about yourself to us, other than what we request from you when you sign up for the Services. In the event that we learn that we have collected Children's Personal Information from a student under the age of 13 without having obtained parental consent, or if we learn a student under the age of 13 has provided us Children's Personal Information without parental consent, we will delete that information as quickly as possible. If you believe that a student under 13 may have provided us Children's Personal Information without parental consent, please contact us at privacy@classdojo.com.


Hereinafter, references to "Personal Information" shall apply to personal information of individual Website users who are not students under the age of 13. References to "Children's Personal Information" shall only apply to personal information collected from student users under the age of 13. General references to "information" shall apply to all users.


Notwithstanding anything to the contrary, if you are a student registrant and your parent has signed up for the Website with an access code provided by your teacher, you understand that your parent can view all information within or associated with your Website account, including without limitation messages between you and your teacher and grades you received on assignments.


3. Nature of Information Collected or Displayed by Company

When you use the Website, you may set up your personal profile, add classes and students, send messages, award feedback, and transmit information through various channels, depending on the category of user ("User Category") you are, and as permitted by the functionality of the Website. The information we gather from users enables our users to set up a user account and profile through the Website, and allows us to personalize and improve our services. In most cases, we retain such information so that, for instance, you can return to view prior points you have given, or easily see your class lists. When you update information, we usually keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information. In addition to the foregoing, we collect the following types of information from our users.


1. Information you provide to us:

We receive and store any information you knowingly enter on the Website, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. This information may include Personal Information such as your name, email address, photograph, Children's Personal Information (which could include your name and the contact information necessary to receive notifications via the Website from your (or your child’s) teacher, school, and/or district, or in the case of teachers, from students and parents ("Notifications")), and any other information necessary for us to provide our services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features.


The Personal Information you provide is used for such purposes as responding to your requests for certain information, improving products and services, customizing the content you see, and communicating with you about specials and new features. You may modify or remove your Personal Information or Children's Personal Information identified below at any time by logging into your account and accessing features to edit your profile and/or account information or by emailing us at hello@classdojo.com.


2. Information collected automatically:

We receive and store certain types of information automatically whenever you interact with the Website or our services. Company automatically receives and records information on our server logs from your browser including your IP address, Company cookie information, and the page you requested, pages you view before and after visiting the Website (including search queries you may have entered to find the Website), and other similar information. We also record the details of your activity on the Website.


Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. Generally, Company uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally, although in certain situations, such as performing customer support, individually identifiable log data may be used to provide you with better service. This type of aggregate data enables us to determine how often users use parts of the Website or services so that we can make the Website appealing to as many users as possible, improve those services, and improve our ability to support our users. As part of this use of information, we may provide aggregate, non-personally identifiable information to our partners about how our users, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use our partners' services and the Website to help provide you with an optimal experience.


3. Communications:

If you provide us your email address and/or cell phone number, we may send you email or sms communications. If you are a student, we will only use your email address to send you Notifications. If you are not a student, we may receive a confirmation when you open an email from Company if your computer supports this type of program. Company uses this confirmation to help make emails more interesting and helpful. We also compare our non-student user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users. If you no longer wish to receive email communications or sms communications you may opt-out by following the ‘Unsubscribe’ link provided at the bottom of each communication, emailing us at hello@classdojo.com, or by replying STOP to the sms message.


4. Treatment of Cookies

‘Cookies’ are alphanumeric identifiers that are transferred to your computer's hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Company cookies do not collect Personal Information or Children's Personal Information, and we do not combine the general information collected through cookies with other Personal Information or Children's Personal Information to tell us who you are or what your screen name or email address is.


Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because you will not be able to log in or use many of the Website's most attractive features without cookies enabled.


The use of cookies by third parties is not covered by our privacy policy. We do not have access to or control over these cookies. The following cookies are set by third parties on the Website:

  • apis.google.com on www.classdojo.com, for the Google social media button
  • platform.twitter.com on www.classdojo.com, for the Twitter social media button
  • static.ak.facebook.com on www.classdojo.com, for the Facebook social media button

Tags and scripts are used by us and our partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic and usage information about our user base as a whole, generally to help us provide the best possible service we can. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.


We or our third party tracking utility partner may employ a software technology called ‘web beacons’, also known as ‘clear gifs’, that help us better manage content on our site informing us what content is effective. Web beacons or clear gifs are tiny clear graphics with a unique identifier; they are similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to any personal information you submit on the site.


We use clear gifs in our HTML-based emails to let us know which emails have been opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see section 8 below.


5. Sharing of Personal Information or Children's Personal Information Received by Company

Personal Information and Children's Personal Information about our users is an integral part of our ability to provide services to you. We are not in the business of renting or selling your Personal Information or Children's Personal Information to anyone. We may share your Personal Information and Children's Personal Information in personally identifiable form in the development, maintenance, and support of the Services and the operation of our business, including as described below, and you hereby consent to our sharing of Personal Information and Children's Personal Information for the above purposes. Again, please note that references to "Personal Information" only apply to personal information of individuals who are 13 or older.


Affiliated Businesses We Do Not Control: in certain situations, businesses or third party websites we have relationships with may sell items or provide services to you through the Website (either alone or jointly with us). We may, for example, sell products or provide services jointly with affiliated businesses, or work with third party websites to enhance your online experience. These transactions or services may or may not be commercial in nature, but we will not share your Children's Personal Information in connection with any commercial third party transaction or service. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information or Children's Personal Information with that affiliated business only to the extent that it is related to such transaction or service. Such services may include the ability for you to automatically transmit information you input on the Website to your profile or account on a third party website, or to automatically transmit information you input on a third party website to your Website profile. We have no control over the policies and practices of third party websites as to privacy or anything else, so if you choose to allow the automatic transmissions discussed above, please review all third party websites' policies before disclosing any Personal Information or Children's Personal Information or other content on the Website or on any third party website.


Agents: we employ other companies and people to perform tasks on our behalf and need to share your information with them to provide our products or services to you. Examples include sending email, analyzing data, platform development and maintenance, database administration, hosting, and providing customer support and user services. Generally, such third parties Company's agents do not have any right to use Personal Information or Children's Personal Information we share with them beyond what is necessary to assist us.


User Profiles: if your User Category allows it, you may choose to populate your user profile on the Website with Personal Information, including, without limitation, your name, photograph, and school affiliation. If you are a student, your user profile will only include your name and photograph. This user profile information may be displayed to other users to facilitate user interaction within the Website or facilitate interaction with the Company. However, please keep in mind that information (whether Personal Information or Children's Personal Information or not) or content that you voluntarily disclose online (on discussion boards, in messages and chat areas, within your profile page, etc.) becomes publicly available and can be collected and used by others, in accordance with the privacy settings you select in your account preferences, or in accordance with the User Category to which you belong. Your display name may be displayed to other users when you upload images or videos or send messages through the Website and other users can contact you through messages and comments. Any images, captions or other content that you submit to the Websites may be redistributed through the Internet and other media channels, and may be viewed by the general public. To request removal of your personal information from our public forums, please contact us at privacy@classdojo.com. In some cases, we may not be able to remove your personal information. If we are unable to do so we will contact you and explain to you the reason we are not able to do so.


Communication About the Website or in Response to User Requests: as part of the Website and our services, you may receive from Company (depending on your User Category) email or other types of communication relating to your use of the Website or your user profile. You acknowledge and agree that by posting information on the Website or otherwise using the Website, Company and its agents may send you email, contact you or engage in other communication that they determine in their sole discretion relate to your profile or use of the Website. If you disclose your email address to Company, depending on your User Category, we may use it to send updates, a newsletter or other news regarding the Website or Company services, or to simply send Notifications.


Business Transfers: in some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that are transferred. Moreover, if Company, or substantially all of its assets were acquired, or in the unlikely event that Company goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of Company may continue to use your Personal Information and Children's Personal Information as set forth in this policy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your Personal Information and Children’s Personal Information.


Protection of Company and Others: we may release Personal Information or Children's Personal Information when we believe in good faith that release is necessary to comply with the law, such as to comply with a subpoena or similar legal process; investigate fraud, respond to a government request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection.


Social Media (Features) and Widgets: our Web site may now or in the future include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Testimonials: we post teacher testimonials/video testimonials on our Web site which may contain personal information such as teachers’ names, photos or a video of them. We obtain teachers’ consent prior to posting their testimonial along with this media. To request removal of your personal information from our testimonials, contact us at hello@classdojo.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


With Your Consent: except as set forth above, you will be notified when your Personal Information or Children's Personal Information may be shared with third parties, and will be given clear options to prevent the sharing of this information.


6. Security of Information Collected

Your Company account Personal Information or Children's Personal Information is protected by a password for your privacy and security. You may help protect against unauthorized access to your account and Personal Information or Children's Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.


Company implements employs technical, procedural, and managerial methods designed to improve the security and integrity of our systems and the user information stored on our systems. However, no system is completely secure, and therefore we cannot guarantee the security of user account information, or that there will be no unauthorized entry or use, whether due to hardware or software failure or otherwise. For additional information about the security measures Company uses in connection with the Website, please contact us at privacy@classdojo.com.


The Website contains links to other sites. Company is not responsible for the privacy policies and/or practices on other sites, and when linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.


If Company learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Company may post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach you should notify us at privacy@classdojo.com.


7. Access to Information

Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change as the Website changes. You may currently access the following information, if your User Category allows you to input any of the following:

1. Information in your user profile
2. User preferences and settings, and
3. Photographs, content and points records in your account.


8. Other Choices Available

As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain Company features. You are able to add or update certain information on pages, such as those listed in the "Access to Information" section above. When you update information, however, we often maintain a copy of the unrevised information in our records. Certain types of communication you send to other users cannot be removed, such as messages.


You may request deletion of your Company account by emailing hello@classdojo.com. Please note that some information may remain in our records after deletion of your account. Further, information may remain viewable elsewhere to the extent that it was copied or stored by other users. We may use any aggregated data derived from or incorporating your Personal Information after you delete your information, but not in a manner that would identify you personally. If your personal information changes or you no longer desire our service, you may correct, update, delete inaccuracies, or remove it by making the change within your profile settings or by contacting us at hello@classdojo.com; we will respond to your access request within 30 days. You may access your child’s information to correct, update, request deletion or further collection and use of their information by contacting us at the email address provided above or by contacting their school administrator. Your child may update their password by logging into their account and selecting “change password” from the menu. If your child updates their password, you will be notified by email.


If you do not wish to receive email or other communications or notifications from us, please email us at hello@classdojo.com. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.


We will retain information for as long as an account is active or as needed to provide services. If you wish to cancel the account or request that we no longer use the information to provide services, contact us at hello@classdojo.com. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


9. Changes to this Privacy Policy

Company may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


If we make material changes to how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's Personal Information.


Our amended Privacy Policy will automatically take effect 30 days after it is made available through the Service, except that (i) we generally only use your Personal Information in the manner described in the Privacy Policy in effect when we collected that Personal Information and (ii) if you do not agree with any changes to the Privacy Policy, you may terminate your account ceasing use of the Services. Your continued use of the Services after revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.


10. Questions or Concerns

If you have any questions or concerns regarding privacy at ClassDojo or www.classdojo.com, please contact us at hello@classdojo.com. We will make every effort to address and resolve your concerns.


Effective date: August 16, 2014


Class Twist, Inc
735 Tehama Street
San Francisco, CA 94103

+1.650.503.DOJO (1.650.503.3656)

TRUSTe Children privacy certification
TRUSTe European Safe Harbor certification



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