Skip content

Third Party Service Providers

It's important to us that we keep your information safe and secure. In order to help ClassDojo provide, maintain, protect, and improve our services (the “ClassDojo Services”), ClassDojo shares information with a few other partners, vendors, and trusted organizations (“Service Providers”) to process it on our behalf in accordance with our instructions, Privacy Policy, and any other appropriate confidentiality, security, or other requirements. These companies will only have access to the information they need to provide the ClassDojo Services.

You can find information on these Service Providers we work with below, including what data we share with them or they provide to us, the service they provide for ClassDojo and links to their respective privacy policies or other documents that govern how they handle the information the process on our behalf.

Like any other organization, we also use “IT” business services or internal tools such as Gmail, Google Drive, Asana, and Slack to operate our organization (“Internal Tools”). These Internal Tool services may incidentally contain personal information (e.g., email address or contact handle) and we apply the Service Provider restrictions described above and have included these in a separate chart below.

There are a few vendors that we also utilize in providing (or in connection with) the ClassDojo corporate website (“ClassDojo Website”), but which are not utilized in logged-in areas in the ClassDojo Services, we have listed those vendors below the chart for the ClassDojo Services.

This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please get in touch here.

Technical Service Providers

Name of Service Provider with Link to Privacy Policy or relevant privacy documentation How ClassDojo uses the Service Provider What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider?
Algolia This service helps teachers and parents easily search for their school. Precise location information (not for student users) include latitude and longitude.
AWS Amazon Web Services (AWS) provides ClassDojo with servers, databases, analytics, network infrastructure, and email services. All user personal information and uploaded content, device ID, request data, and all logs are stored on AWS. Passwords are stored as one-way hashes. All personal information is encrypted at rest.
Apple App Store Payments Payment transaction processor for ClassDojo Plus subscriptions. Apple shares a Transaction ID with ClassDojo to acknowledge an active subscription as well as the date the individual signed up for ClassDojo Plus and the payment status (paid or canceled). We do not receive any user credit card or other financial information from Apple.
Blueshift This service helps us send relevant communications (email, push notifications, in-app notifications) to parents and teachers and analyze key metrics about these communications. Email addresses and other associated user-level data (e.g. name), as well as product events at a user-level (e.g activity taken on the Services such as points awarded or monster customizations or actions taken on the communication (e.g. opening an email).
CloudAMQP Support the messaging infrastructure. User-generated messages and content.
Churn Buster An automated billing reminder platform to help users resolve any unintended billing issues, like credit card expiration. Churn Buster collects (from Stripe users) user information (e.g., email), status and price of their ClassDojo Plus subscription and related information, billing details, and credit/debit card information.
DataDog Monitoring and visualizing our server performance. Server logs and product event logs at a user-level (e.g. IP address, device type).
Dun & Bradstreet (formerly MDR Education) For improving the details we have about schools, like name and address (U.S. only). We also use the teacher names and emails to help teachers more easily identify other teachers in their school and invite them to ClassDojo (U.S. only). Dun & Bradstreet shares with ClassDojo school information (e.g., which district a school is part of), as well as key contact information (e.g., principal name and email address for a school). Additionally, D&B shares teacher name and emails for a particular school.
Google (Firebase Crashlytics Mobile analytics, performance reporting, and crash reporting. Mobile logs and crash logs, anonymized device information.
Google Cloud Google API for Maps to convert school addresses to latitude/longitude and Google Translate to translate messages and story posts from the posted language into another language selected by the user). For Google Maps: ClassDojo receives location information for schools. For Google Translate: User-generated messages and story posts.
Google Play App Store Payments Payment transaction processor for ClassDojo Plus subscriptions. Google shares a Transaction ID with ClassDojo to acknowledge an active subscription as well as the date the individual signed up for ClassDojo Plus and the payment status (paid or canceled). We do not receive any user credit card or other financial information from Google.
Google Single Sign On (SSO) for students Identity provider to sign into ClassDojo. Currently for Student login authentication using their Google credentials. Use is optional. ClassDojo receives authentication token and student email address, but not account passwords; ClassDojo does not share personal information back with Google for this service.
MongoDB Atlas Securely storing and organizing data. User data and data to support products such as points, stories, and portfolios. MongoDB is stored at AWS. All personal data written is encrypted at rest.
Pdfcrowd Creating PDF files. On user request to download a student report as a PDF, we send the information contained in the report (e.g., child's name, class name, teacher name, and the feedback point information).
Pubnub Managing real-time communication data. ClassDojo-assigned user ID, class ID, and channel ID for certain product events, such as when a user receives points or reads or sends messages.
RevenueCat Collection of technical payment information (not credit card numbers). ClassDojo-assigned user ID and Apple/Google Receipts/Tokens. We are not collecting or sending payment information, email, IDFA, IDFV, or geolocation.
SendGrid Sending email updates to teachers and parents on behalf of users (e.g. parent and teachers) as well as ClassDojo product related emails to non-student users. Email addresses and other associated user-level data (e.g., Name) for teacher, parent, and school leader users (not students) as well as the content of the email.
Stripe Payment transaction processor for ClassDojo Plus subscriptions. Stripe shares a Transaction ID with ClassDojo to acknowledge an active subscription as well as the date the individual signed up for ClassDojo Plus and the payment status (paid or canceled). We do not receive any user credit card or other financial information from Stripe. We pre-populate email address into the checkout page for Stripe.
SurveyMonkey Sending surveys to teachers, parents, and school leaders. Email addresses and other associated user-level data (e.g., Name) for teacher, parent, and school leader users (not students), as well as any data a user provides when responding to the survey.
Twilio Text-based invites to ClassDojo sent on behalf of teachers or parents. ClassDojo shares parent and teacher names, phone numbers, and the content of SMS messages.
Youtube embedded player For embedding video content. Videos are included using "Privacy-Enhanced Mode" and not used in student logged in areas). ClassDojo receives video analytics (e.g., number of views and generalized demographic information). ClassDojo uses YouTube's Privacy Enhanced mode to limit tracking of viewing behavior and ClassDojo is marked for Child-Directed treatment. If the viewer clicks or taps out of the embedded video, and is redirected to another website or app, that website or app may track the viewer’s behavior as per that website’s or app’s policies and terms.

Internal Tools that may have incidental disclosure of personal information

Name of Service Provider with Link to Privacy Policy or relevant privacy documentation How ClassDojo uses the Service Provider What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider?
Asana Task management software to organize engineering or other internal teamwork, such as for improvements to the ClassDojo Services. Incidental personal information may be sent for debugging errors on the ClassDojo Services and ClassDojo Website or to satisfy requests from schools for specific data pulls from the ClassDojo Services.
Google Workspace Utilized for ClassDojo internal emails, docs, slides, spreadsheets, etc. ClassDojo stores its own emails and files using Google services. ClassDojo may share personal information with Google in the course of utilizing Google services, for example, if a user emails employees for support.
Slack Internal team communication tool. In the course of investigating and resolving bugs and/or support requests, ClassDojo teammates collaborate via Slack instant messaging and may incidentally share the email address or user IDs of individuals submitting requests and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools).
Zendesk Organizing and responding to support requests. In the course of responding to a support request, ClassDojo shares with Zendesk the email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Zendesk in the course of responding to a support request and communicating with a ClassDojo Success Agent.

Service Providers used in providing (in connection with) the ClassDojo Website

Name of Service Provider with Link to Privacy Policy or relevant privacy documentation How ClassDojo uses the Service Provider What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider?
Blueshift This service helps us send relevant communications (email) to ClassDojo Website visitors and analyze key metrics about these communications. Email addresses and other associated user-level data (e.g., name), as well as product events at a user-level for CassDojo Website users.
Facebook Ads (Pixel, Custom Audiences) Analytics and retargeting for the ClassDojo Website (not in product (e.g. logged in areas of the Service) areas) when users come from a Facebook link and when they load the ClassDojo Website page as a logged in ClassDojo parent or teacher user (to be able to omit these users from any Facebook campaigns). Anonymous site usage data and ad conversion events (excluding any usage data from ClassDojo product (e.g. Service) areas). For Custom Audiences we send hashed emails of parents and teachers.
Greenhouse Recruiting and prospective employee management. Prospective employee and contractor information.