Data Transparency
ClassDojo is committed to being transparent with how we handle your information, in full compliance with local, national, and international laws like GDPR, COPPA, FERPA, and others.
Below you can see what information we collect, why and how we collect it, where it's stored, and how it's different for each type of user on our platform.
Everyone
Teacher
Parent
Student
School Leader
logged-out
Types of information shared
Account types that share this information
Teacher, Parent, School leader, and Student (via teacher)
How ClassDojo collects this data
Directly by the user on our website, or mobile app, or if its the student by the teacher; via the School Directory by teachers and school leaders; also, when users fill out surveys or contact us via Customer Service/email
The purpose for ClassDojo collecting this information
Establishing one's identity within a school community, or for support needs/responding to surveys; to invite more teachers via the School Directory
How this information is used
To send an SMS message to invite a (potentially) non-logged in user to ClassDojo; if for support or a survey, to let a ClassDojo team member contact the individual
Where is this data stored (and which third-party service providers hold it, if any)
Data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); Zendesk in the U.S.; SurveyMonkey in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
Sendgrid in the U.S., to help us send friendlier emails
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher (to invite other teachers or parents) Non-logged-in users
How ClassDojo collects this data
User enters phone number on our website or within the app to invite another teacher; non-logged-in users can optionally submit via a support request and/or survey
The purpose for ClassDojo collecting this information
To send an SMS to invite a user to join ClassDojo; if for support or a survey, to let a ClassDojo team member contact the individual
How this information is used
To send an SMS message to invite a (potentially) non-logged in user to ClassDojo; if for support or a survey, to let a ClassDojo team member contact the individual
Where is this data stored (and which third-party service providers hold it, if any)
Data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); Zendesk in the U.S.; SurveyMonkey in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
n/a - This feature only works in the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, and School leader
How ClassDojo collects this data
directly by the user on our website, or mobile app, or if its the student by the teacher; also, when users fill out surveys or contact us via Customer Service/email
The purpose for ClassDojo collecting this information
Establishing one's identity within a school community, or for support needs/responding to surveys
How this information is used
To identify individuals within the school; for example, when adding a post to School Story, we know which teacher posted it.
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); Zendesk in the U.S.; SurveyMonkey in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
Sendgrid in the U.S., so that we can email you when needed
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Student
How ClassDojo collects this data
from the student when registering on classdojo.com or in the mobile app
The purpose for ClassDojo collecting this information
to allow a student to log in and have an account
How this information is used
to allow a student to log in and have an account; to let teachers remind students of their username so they can log in; when contacting customer service for help
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); Zendesk in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher,Parent,School leader, and Student
How ClassDojo collects this data
from the user when registering on classdojo.com or in the mobile app
The purpose for ClassDojo collecting this information
to allow users to log in and have an account
How this information is used
to allow users to log in and have an account; student passwords can be reset by teachers to an automatically generated password when needed
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher,Parent,School leader, and Student
How ClassDojo collects this data
Automatically from the device when using the ClassDojo mobile app
The purpose for ClassDojo collecting this information
To help identify the types of devices being used by different users, to improve the product, and to diagnose issues/bugs
How this information is used
To help identify the types of devices being used by different users, to improve the product, and to diagnose issues/bugs
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S.; back-ups are in the same locations; also tracked by Crashlytics (U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Student
How ClassDojo collects this data
We ask students for their age when they create an account without teacher or parent help for their age on the classdojo.com website and the mobile apps.
The purpose for ClassDojo collecting this information
To determine if we need parental consent for students to share personal information with ClassDojo.
How this information is used
To determine if we need parental consent for students to share personal information with ClassDojo.
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest, performance of contract, and compliance with legal obligations
Account types that share this information
Teacher,Parent and School leader
How ClassDojo collects this data
During account creation, we ask for a title (e.g., Mr.,/Mrs.) on the the website and mobile apps
The purpose for ClassDojo collecting this information
To help with identity within a school community (e.g., addressing a teacher/parent in the correct manner, like Mr. John Doe)
How this information is used
To identify individuals properly within the school; for example, when adding a post to School Story, we include a persons' title; also to properly refer to someone when we email them updates
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MongoDB in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
Sendgrid in the U.S., to help us send friendlier emails
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher,Parent, School leader and Student
How ClassDojo collects this data
Either from the device's language settings and/or on our www.classdojo.com website based on browser settings and/or user choice from a language dropdown
The purpose for ClassDojo collecting this information
To provide the Service in the user's preferred language
How this information is used
To provide the Service in the user's preferred language
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MongoDB in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
Sendgrid in the U.S., to help us send emails in your preferred language
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Teacher, Parent, School leader, and Student
Teacher and school leader; associated with parent and student accounts, but not collected from them
How ClassDojo collects this data
directly by teachers and school leaders on our website, or mobile app during signup; also, when users fill out surveys or contact us via Customer Service/email
The purpose for ClassDojo collecting this information
Being able to create connections within a school community amongst teachers, parents, students, and school leaders
How this information is used
Being able to create connections within a school community amongst teachers, parents, students, and school leaders; also used when responding to customer service inquiries, as well as in emails we send to users about activity within their school
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); SurveyMonkey in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
Sendgrid in the U.S., to help us send emails relevant to you and your school
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, and Student
How ClassDojo collects this data
directly by teachers and school leaders on our website, or mobile app during signup
The purpose for ClassDojo collecting this information
Being able to create connections within a school community amongst teachers, parents, students, and school leaders; address helps ensure users are in the correct schools since many schools share the same name
How this information is used
Being able to create connections within a school community amongst teachers, parents, students, and school leaders
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Not collected from any user
How ClassDojo collects this data
Acquired via one of our service providers, MDR Education
The purpose for ClassDojo collecting this information
To improve the quality of the names and addresses of U.S. schools, and a variety of school-level features, like school start and end dates to improve teacher usability and School Directory management
How this information is used
To improve the quality of our school database, and to help teachers better improve their own School Directory
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
n/a
What is the legal basis for processing this information under the GDPR?
n/a
Account types that share this information
Teacher, Parent, and School leader
How ClassDojo collects this data
During account creation from the web or mobile apps, teachers/school leaders provide precise location information in order to search our school list to choose which school they are in; this is using GPS and cellular network information to provide precise location; parents, when not provided a unique code, can also search for their school using precise location information
The purpose for ClassDojo collecting this information
To search for their school, by highlighting schools closest to them based on precise location
How this information is used
To let teachers search for their school, by highlighting schools closest to them based on precise location
Where is this data stored (and which third-party service providers hold it, if any)
Algolia and AWS (Elastic search) in the U.S.; back-ups are in the same locations
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader and Student
How ClassDojo collects this data
Product features (messaging, Class Story, School Story, Portfolios)
The purpose for ClassDojo collecting this information
Letting users communicate with each other; for students, letting them share their classwork on a digital portfolio for their teacher(s) and parent(s) to see
How this information is used
Letting users communicate with each other; for students, letting them share their classwork on a digital portfolio for their teacher(s) and parent(s) to see
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher
How ClassDojo collects this data
Product feature on web and mobile apps
The purpose for ClassDojo collecting this information
To improve the service for teachers (e.g., only letting teachers give feedback points to students attending class on a given day); also, teachers have access to historical student class attendance data
How this information is used
To improve the service for teachers (e.g., only letting teachers give feedback points to students attending class on a given day); also, teachers have access to historical student class attendance data
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher
How ClassDojo collects this data
Product feature on web and mobile apps
The purpose for ClassDojo collecting this information
To let teachers give feedback points to students in their classes
How this information is used
Teachers part of a class, as well as verified teachers and school leaders in a school, the student themself, and the student's parents can view the feedback points
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.)
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
For all server requests from web and mobile clients
The purpose for ClassDojo collecting this information
To provide the classdojo service
How this information is used
Transmit data back to the requesting browser or mobile client. Provide information necessary for the operations of our servers, such as security and quality of service; coursely geolocate requests to improve the product for users
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog and Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
For all server requests from web clients and mobile clients using a web agent
The purpose for ClassDojo collecting this information
To provide a working classdojo experience tailored to the user's browser
How this information is used
Responses will differ based on the client used so that client features will only be enabled when supported. Trends in browser type will inform which browsers ClassDojo will support in new software releases
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
Account types that share this information
Teacher, Parent, School leader, Student and logged out users
How ClassDojo collects this data
Automatically based on website or app usage
The purpose for ClassDojo collecting this information
To improve our product knowledge and for improving marketing emails and notifications delivery
How this information is used
To improve our product knowledge about how people use our products, and to better deliver marketing emails to users based on their actual usage
Where is this data stored (and which third-party service providers hold it, if any)
data stored on AWS servers in the U.S. and MLab in the U.S.; back-ups are in the same locations (AWS/MLab in the U.S.); also DataDog, Google Analytics, Papertrail in the U.S.
Is this data shared with any other third-party service providers, and if so, who and for what reason?
n/a
Is this information transferred outside of the European Economic Area (EEA)?
Yes - to the U.S.
What is the legal basis for processing this information under the GDPR?
Legitimate interest and performance of contract
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